DissoMaster™ Frequently Asked Questions

Click here to find out about our Child Support Calculation Service

Do you own the DissoMaster™ program?

Are your DissoMaster™ support calculations good for all of California?

How will I receive my DissoMaster™ printout?

How long will it take to get my DissoMaster™ printout?

It’s been a few hours since I ordered my DissoMaster™ and I haven’t received it yet. What should I do?

What holidays do you observe?

How long do I have to make revisions to my report?

What are your normal business hours?

How can I check the status of my order?

How can I make payment?

Do I have to have a PayPal® account to pay by Major Credit Card?

I accidentally pressed submit twice, will I be charged for two reports?

Is there a shipping charge?

I can’t get the Order Form or the Contact Form to work. How can I contact you?

How do I calculate percentage of time with Non-Custodial Parent?

How can I find out the other parent’s income?

Will the DissoMaster™ program calculate spousal support?

What kind of income do I include to make the calculation?

Why is the salary amount the gross amount?

Why do I have to enter my new spouse’s income?

Which figures do I use, monthly or yearly?

What are Adjustments to Income (ATI)?

Do I need my most recent federal tax return to fill out the information on the form?

Do you accept copies of W2 forms or paystubs?

What is the hardship deduction?

Are regular Monthly Visit, School and Travel Expenses put on the form?

I received my DissoMaster, but I can’t open the file!

I still can’t open the file and I am an AOL subscriber, what do I do?

The report says Santa Clara County, but I live in a different county. Is the report still accurate?

How do I know which is the oldest child on the Findings and Rebuttal Report?

How secure is my information?

I got my report and there was something I forgot to fill in or I made a mistake. What can I do?

Answers

Do you own the DissoMaster™ program?

We have purchased a license to the DissoMaster™ Software and are licensed to use the program. Therefore we can help you find out what your support payments should be within the privacy of your home.

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Are your DissoMaster™ support calculations good for all of California?

Yes, our support calculations are good for every county in California.

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How will I receive my DissoMaster™ printout?

We will email your DissoMaster™ printout to the email address you provide us.

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How long will it take to get my DissoMaster™ printout?

After we receive payment, we will process your DissoMaster™ report as soon as possible, usually within hours (during our normal business hours). Check the following question below for where to look for your email if you don’t find it in your inbox. If you have still not received your DissoMaster™ report after three hours, click here to check the status of your order.

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It’s been a few hours since I ordered my DissoMaster™ and I haven’t received it yet. What should I do?

First of all, check your junk or bulk mail folder to make sure that our email has not been delivered there by mistake. Our orders are usually processed within one to two hours, so if it’s been several hours since you ordered (during our business hours), check there first. If you are using your employer’s email system, it’s possible that they routinely remove emails with attachments. If you think this is the case, send us an alternate email address and we will send it there also. If you still can’t find your report, send us an email at orders@childsupportca.com and we will arrange for a different method of delivery.

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What holidays do you observe?

The holidays we observe are New Year’s Day, Martin Luther King’s Birthday, Lincoln’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve and Christmas Day.

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How long do I have to make revisions to my report?

You have 30 days from the date you place your order to make up to 10 revisions to your report. We definitely
want you to be able to have the information you need.

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What are your normal business hours?

Our normal business hours are Monday through Friday, 8:00 AM to 5:00 PM. We are closed for lunch from 11:00 AM to 1:00 PM. On weekends and holidays orders are processed once a day.

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How can I check the status of my order?

You may check the general status of our orders here or send us an email at orders@childsupportca.com

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How can I make payment?

You may go to this page and click on the MasterCard® logo to go to the secure PayPal® site where you can complete payment. We accept all Major Credit Cards, eChecks and PayPal.

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Do I have to have a PayPal® account to pay by Major Credit Card or eCheck?

No, you do not need to have a PayPal® account to pay by Major Credit Card or eCheck. We do, however, use
the secure PayPal® site to process all our payments. You will not be required to join PayPal® to process your order.

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I accidentally pressed submit twice, will I be charged for two reports?

No, you will only be charged for one report. By using PayPal® you are the only one that can authorize a charge to your credit card. You will only be charged when you authorize the payment.

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Is there a shipping charge?

No, there is no shipping charge because all DissoMaster™ reports are emailed directly to you.

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I can’t get the Order Form or the Contact Form to work. How can I contact you?

We are aware there is a problem with the forms and the Firefox® browser. If you encounter a problem with a form not working, simply copy and paste it into an email and sent it to us.

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How do I calculate percentage of time with Non-Custodial Parent?

Take the total number of days per year the Non-Custodial parent has the children and divide by 365. For example, non-custodial parent has children every other weekend (picking children up Friday evening and returning them Sunday evening) you would take three days times 26 (every other weekend per year). You would get 78. Then you would divide 78 by 365 to get 21% visitation. For a timeshare chart, see this page.

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How can I find out the other parent’s income?

Once a year you can request income and expense information (including pay stubs and tax return) from the other
parent. Fill out form FL-396 and enclose a blank form
FL-150. Have someone unrelated to your case serve the other parent with the FL-396 and FL-150. After the papers have been served, have the person that served the papers for you complete the Proof of Service form (attached to FL-396). Once being served the papers the other parent has 30 days to return the information to you.

You may find this information on the Family Courts Self-Help website
here.

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Will the DissoMaster™ program calculate spousal support?

Yes, the DissoMaster™ program will also calculate the amount of spousal support in your case. When the judge
makes his or her judgment, they will take into account California Family Law Code Section 4320 when determining the support amount. You may find that section of code here.

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What kind of income do I include to make the calculation?

You should include any income from salary, self-employment (net income after normal business expenses), commissions, royalties, bonuses, rents, dividends, interest, pensions, trust income, annuities, workers’ compensation, unemployment insurance, disability insurance, social security benefits, and spousal support received from a different relationship. DO NOT include any child support received for children from another relationship.

Why is the salary amount the gross
amount?

Because the DissoMaster™ program automatically calculates the net amount based on the income and tax information data entered.

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Why do I have to enter my new spouse’s income?

Because it is used to calculate your tax responsibility and therefore impacts the child and spousal support figures.

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Which figures do I use, monthly or yearly?

All figures are the monthly amount. So if your yearly gross salary is $24,000, divide $24,000 by 12 and enter $2,000 in the column. If your daycare expenses are $100 per week, multiply $100 by 52 and divide by 12 and enter $433.

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What are Adjustments to Income (ATI)?

Adjustments to Income (ATI) is income that is sheltered from normal income taxes such as voluntary contributions to IRA accounts, 401k retirement accounts medical savings accounts, etc. The amount of this income is included in the total gross income and also listed on this line to get an accurate calculation of the parent’s tax liability.

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Do I need my most recent federal tax return to fill out the information on the form?

You should have your tax return available to fill in the amounts for Itemized Deductions, Other Medical Expenses, Property Tax Expenses, Deductible Interest Expense, Charitable Contribution Expense and Miscellaneous Itemized deductions. It is not absolutely necessary, but will give a more accurate support calculation if this information is included.

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Do you accept attachments of W2 forms or paystubs?

No, unfortunately we can not accept attachments of any kind, including W2 forms and paystubs. If you feel you need to look into your paystubs or W2 form more thoroughly you may want to consider obtaining a consultation with a tax attorney or accountant.

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What is the hardshipdeduction?

The hardship deduction is for children of another relationship you have a legal obligation to support (does not include step-children), usually living with you. It is also for extraordinary medical expenses and uninsured catastrophic losses. Hardship deductions are at the discretion of the judge to grant.

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Are regular Monthly Visit, School and Travel Expenses put on the form?

No, this is for extraordinary expenses not the normal costs involved in visits and school expenses. Expenses for long-distance travel expenses (such as airline tickets, etc.) could be included on the form.

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I received my DissoMaster, but I can’t open the file!

All files are transmitted in PDF format. In order to open the file you must have Adobe Acrobat® or Adobe Reader® installed on your computer. You may download the free Adobe Reader® here.

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I still can’t open the file and I am an AOL subscriber, what do I do?

Sometimes AOL customers may have to adjust their browser security settings to accept file attachments. If you have a problem with your browser you may check the Adobe website to find out how to configure your browser correctly to accept the PDF file attachments.

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The report says Santa Clara County
, but I live in a different county. Is the report still accurate?

Yes, if there is no spousal support involved in your case. The county is only used by to calculate the spousal support amount. Child support is uniform throughout the entire state of California. If you have spousal support involved in your case, Santa Clara County may be listed even though that is not your county. The DissoMaster™ program uses various counties to calculate the spousal support amount which may or may not be the actual county you reside in. When we do your calculation we check and make sure the correct county is used to make your spousal support calculation.

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How do I know which is the oldest child on the Findings and Rebuttal
Report?

The oldest child is always “Child 1.” If there are three children, Child 1 would be the oldest and Child 3 would be the youngest.

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How secure is my information?

The information you provide to us is transmitted over our secure server in order to guard the privacy of your personal information. See also our Privacy Policy.

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I got my report and there was something I forgot to fill in or I made a mistake. What can I do?

No problem. Send us an email or wait until you receive your report and use the order revision form link included with your report. We will make the changes you need at no extra charge! We gladly provide you with up to 10 revisions within 30 days of your original order.

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California Child and Spousal Support Calculations Professionally Done

We are a company located in California that provides child and spousal support calculations using the DissoMaster™ program. We specialize ONLY in California child and spousal support calculations. The DissoMaster™ program has been used in California for over two decades and is widely used by California Family Law Professionals throughout the entire state. All our reports are emailed directly to you in PDF format, usually within hours.

Our goal is to work WITH you to determine if your support payments are what they should be now. We don’t just enter your data into a program, we carefully examine your information and even run different scenarios to make sure that your support is best for your circumstances. We go over your report and try to find things that you may not be aware of or forgot that will make your support payment a better fit for your budget. Time and many other things will change the amount of your support payments, and they may be greater or lower than your last Court Order.

Your support payments could be off by several hundred dollars a month, maybe even more. Most of our clients save thousands of dollars each year by using our services. The only way to know if your support payment is correct is to run a current DissoMaster™ report. See what some of our actual clients save each month here on our Client Savings page.

By using our services you are not getting a “guesstimate” of what your support should be. You are getting the same calculation that the judge will most likely run. We feel you are entitled to get the same child support amount the Court would order, so we use the DissoMaster™ program which is the program used most often by California Family Law Professionals.

DissoMaster™ Support Calculation for $39.95

We provide a comprehensive DissoMaster™ report, including:

Dydo Services provides parents and spouses a quick, easy and confidential place to find out what their support payment should be. We strive to provide all our clients with prompt, accurate and affordable reports using the California State Certified DissoMaster support calculator program. We dedicate ourselves to providing individual attention to each client in the privacy of their own home or office. We do every support calculation as if it were our own.

Your satisfaction is our first priority. If you find that once you receive your report you would like to make some changes, we will gladly make the changes for you at no charge!

***Up to 10 revisions to your report at no additional charge!***

Order your DissoMaster™


We take payment by major Credit Card, PayPal® or eCheck.

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Email us at orders@childsupportca.com